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FAQ's

General

  • What is Premier League Player?

Premier League Player is the first officially licensed Premier League VR game, giving fans an immersive experience with real stadiums, players, and all 20 Premier League clubs.

  • What devices is Premier League Player available on?

Premier League Player is supported on Meta Quest platforms. 

  • Do I need a VR headset to play?

Yes, you’ll need a Meta Quest VR headset to fully experience Premier League Player.

  • Can I play Premier League Player on other VR headsets?

Currently, Premier League Player is only available on Meta Quest devices. Compatibility with other VR headsets may be considered in the future, so stay tuned for updates.

  • How can I purchase the game? (Link to Meta Store)

You can find Premier League Player on the Meta Quest Store here.

  • Is Premier League Player a single-player or multiplayer game?

Premier League Player offers both single-player and multiplayer modes so you can play solo or connect with others.

Gameplay

  • What game modes are available in Premier League Player?

Premier League Player offers an exciting variety of game modes, including:

      • Moments
      • Shotstopper
      • Headers
      • Freeplay
      • Drills
      • Player Sanctuary
        …and more!

Each mode lets you dive deeper into the action and feel the thrill of the Premier League like never before.

  • What 'Moments' are featured in-game?

The Moments mode lets players relive and recreate unforgettable highlights from the 2023/24 season in VR, putting you right in the heart of the action. Each club has two specially crafted moments. 

  • What stadiums/kits/players/clubs are featured?

Premier League Player features all 20 officially licensed Premier League clubs, complete with authentic stadiums, kits, and players.

You as fans can step into the league’s iconic stadiums, wear the official kits, and experience the thrill of playing alongside and as your favourite Premier League players. 

From historic stadiums to the latest kits, everything is designed to bring you as close as possible to the real action of the Premier League.

  • Are there difficulty settings?

Yes, you can adjust difficulty levels to suit your skill level in various game modes.

  • Can I use custom mods or cheats?

No, mods or cheats are not allowed to keep gameplay fair and enjoyable for everyone.

  • Can I play as real Premier League players?

Yes, Premier League Player allows you to play as your favourite Premier League stars, recreating legendary moments.

  • What is the 'Player Sanctuary'?

The Player Sanctuary is a personal space for players to view achievements and learn about the history of the Premier League and Rezzil.

Technical Support

  • What should I do if I experience a technical issue or game bug?

If you encounter any technical issues or bugs, please report them via the Discord support feature.

  • How do I update Premier League Player?

Updates are automatically available through the Meta Quest app. Make sure your device is connected to Wi-Fi and has automatic updates enabled to ensure you’re always using the latest version.

  • What should I do if the game crashes or freezes?

If the game crashes or freezes, restart the Meta Quest device and reopen the app. If the problem persists, reach out to our support team or refer to troubleshooting guides on our support page.

  • My game isn’t loading. What could be the issue?

Ensure that your Meta Quest headset has a stable internet connection and is running the latest firmware. If the issue continues, try reinstalling Premier League Player and checking for system updates.

  • How do I contact support?

We’re here to help. Please reach out via Discord or Social Media. 

  • Why can’t I connect to multiplayer mode?

Multiplayer issues may arise due to an unstable internet connection or server maintenance. Check your Wi-Fi connection and refer to in-game announcements to see if any server issues are being addressed.

  • What do I do if my VR controllers aren’t responding correctly?

If you’re experiencing controller issues, check battery levels, restart your VR device, and recalibrate the controllers in the Meta Quest settings. If the issues persist, contact Meta support or reach out to our support team. 

  • How do I calibrate or reset my VR view?

You can recalibrate or reset your view by accessing the VR settings on your Meta Quest headset. You can also do this in-game by pressing and holding the Oculus button. This can help ensure accurate tracking and positioning in the game.

  • What should I do if I’m unable to download the game?

If you’re having trouble downloading Premier League Player, ensure you have enough storage space on your Meta Quest device and that your internet connection is stable. Restarting the device can also help resolve download issues.

  • What should I do if my game frequently crashes or closes unexpectedly?

If crashes are frequent, check for available updates for both the game and your Meta Quest device. If issues persist, uninstall and reinstall the game to resolve any file corruption.

Community

  • Are there community events or tournaments?

Yes, we host regular events, tournaments, and seasonal challenges for our community. Keep an eye on our social media channels and in-game announcements for event updates.

  • How can I participate in challenges or competitions?

Each challenge and competition has different criteria but you can find all of the information on our Community page coming soon.

Can you be at the top of the leaderboard?

  • Can I invite friends to play?

Definitely. Premier League Player allows you to invite friends to join multiplayer matches and enjoy the action together.

  • What should I do if someone is being disruptive or disrespectful in multiplayer?

If you encounter disruptive behaviour, please report the player through the in-game report system. Alternatively, contact the support team on Discord/Social Media. We’re committed to ensuring a respectful, fun environment for everyone. 

  • How can I join the community on social media?

You can find all our social media here:

X | Instagram | TikTok | YouTube 

  • How can I join the Discord?

Join our Discord. News for the game is posted in the #announcements channel.

Please review and pay close attention to the #rules. Have fun and be respectful. 

See you there!

  • What is the criteria for Player of the Week?

You can find more information on our Community page. The Player of the Week is specially selected for player participation and aims to reward the best players. 

  • How can I give feedback on the game?

We welcome community feedback. Use the feedback option in our Discord channel to share your thoughts, ideas, and suggestions with us.

  • Can I earn in-game rewards or achievements?

Yes, Premier League Player includes a range of achievements and rewards for completing challenges, participating in events, and reaching milestones in gameplay.

  • Can I share my gameplay highlights?

Yes, you can capture and share gameplay highlights directly from the game. We encourage you to share your best moments on social media and tag us for a chance to be featured.

Privacy and security

  • What information does Premier League Player collect about me?

We collect minimal data necessary to enhance your gaming experience, such as account information, gameplay stats, and anonymised usage data. For a full breakdown, please refer to our Privacy Policy.

  • Is my personal data shared with third parties?

We do not share your personal data with third parties without your consent. Anonymised data may be used for analytics or to improve game functionality, but it is handled with strict privacy safeguards.

  • How do I report a privacy concern?

If you have concerns regarding your data or notice anything suspicious, please reach out to our support team. You can also review the Privacy Policy for additional reporting options.

  • How do I request the deletion of my data?

You can submit a data deletion request through your account settings or by contacting our customer support team. Please note that this action is permanent and cannot be undone.

  • What measures does Premier League Player take to protect minors?

We adhere to data protection regulations for minors and encourage the use of parental controls through the Meta Quest platform. Parents can review and adjust settings to ensure a safe experience for younger players.

  • What happens if I’m reported by another player?

All reports are reviewed carefully to ensure community standards are upheld. If necessary, action may be taken, such as a warning or temporary restriction, depending on the situation.

  • Will my data be used for marketing purposes?

We do not use your personal data for marketing purposes without your consent. Any promotional content is optional and can be managed through notification settings.

  • How does Premier League Player comply with privacy laws and regulations?

We comply with all applicable data privacy regulations, such as GDPR, to ensure user data is handled responsibly.

  • Who do I contact if I have more questions about privacy?

For further privacy inquiries, please contact our dedicated privacy support team.

  • Code of conduct

No racism, sexism, homophobia, transphobia, or any other discrimination.

No cheats or unauthorised modifications.

Respect other players – no harassment or behaviour that makes others uncomfortable.

Avoid trolling or disrupting games; let's keep the experience fun for everyone.

Report any code violations you encounter.

Play fair, play respectfully, and enjoy the game.